This page (together with the documents referred to on it) defines the terms and conditions on which Profit Masters Ltd t/a Badminton Coach (‘PML’) enable you to make a booking for a place on any of our courses (‘Events’) listed in our publications, flyers, e-newsletters, social media and on our Website. Please read these terms and conditions carefully before booking any of our Events. You should understand that by booking any of our Events, you agree to be bound by these terms and conditions.
Please understand that if you refuse to accept these terms and conditions, you will not be able to book any of our Events.
1. PRICE AND PAYMENT
The price of any of our Events are available on our Website. Prices listed are inclusive of VAT (if VAT is applicable) at the prevailing rate unless otherwise stated.
Prices are liable to change at any time, but changes will not affect bookings in respect of which we have already sent you a Booking Confirmation, except in cases of obvious error.
You may pay for your booking online by credit and debit card. Credit and debit card payments made online through our Website are processed by a secure payment collection service. Our online payment processing is undertaken by Stripe, a leading secure internet payment service provider.
To successfully process your online booking, you will be transferred to a secure page to enter your credit or debit card details and finalise the payment process. Stripe will need to know certain information about you in order to process payment for the booking and you hereby consent to providing such information to Stripe.
Full payment shall be due at the time of booking.
2. SPECIAL OFFERS
We reserve the right, from time to time, to run special promotional offers on events. Special Offers may include, but are not limited to, price promotions. In the event of a Special Offer, additional terms and conditions may apply which will be made available at the time of booking.
3. CONFIRMATION OF BOOKING
After making a booking you will receive an e-mail from us acknowledging that we have received your booking request. Please note, your booking is not confirmed until full payment has been received.
The contract between us (‘Contract’) will only be formed when we send you the Booking Confirmation and receive full payment. Should there be a limited number of places at each Event these will be allocated in order of receipt of bookings.
4. JOINING INSTRUCTIONS
You will receive joining instructions confirming timings and venues once your booking has been processed. If you have not received this 7 days prior to the event (or within 24 hours of booking, should the event date be in less than 7 days) please contact us. Prior to contacting us, please ensure you have checked your email inbox as well as your spam and junkmail, just in case the joining instructions have been sent to these inboxes by your email client.
5. CODE OF CONDUCT
PML requires all event attendees to abide by a Code of Conduct when attending an Badminton Coach event. By agreeing to the terms and conditions of booking you are also agreeing to conduct yourself safely, professionally and respectfully in line with this Code of Conduct.
6. COURSE/EVENT CONTENT
We reserve the right to make changes to the published programme of an Event (but not the overall content), for example to timings and/or assistant coaches if one of the advertised coaches is unable to attend. In such cases, you will not be entitled to a refund if you cancel your place.
7. COURSE/EVENT VENUE
Our Events are held at a number of venues throughout the world. You acknowledge that we may have to change the published venue for the event for reasons beyond our control and in such cases, you will not be entitled to cancel unless the change in venue represents a significant disadvantage to you.
You are liable for any loss or damage which you may cause to our premises or that of the external venue and agree to adhere to all housekeeping rules, procedures and policies (including policies as to behaviour and conduct) that may be in place at any venue from time to time.
If you have a disability or medical condition that requires special arrangements to be made, or specific dietary requirements, please notify us of your requirements when making your booking.
8. OUR SUBSTITUTION, CANCELLATION AND REFUND POLICY
In the event you wish to amend or cancel your place on the Event, notification must be made in writing to email@example.com, and the following terms apply:
i) Substitution By Attendee
Substitution may be made by the attendee, in writing at any time, provided that the substitute attendee meets any applicable eligibility criteria for the relevant Event. The attendee shall be responsible for obtaining any Event payment from the substitute attendee.
ii) Substitution By PML
If, after receiving your cancellation in writing, we are able to substitute your booking with another attendee, you will be offered the option to transfer your payment in full or in part to another Event.
ii) Cancellation and Refund
If we are unable to find a suitable replacement attendee, or you choose a refund, the amount of the refund will depend on your written cancellation date:
– up to 90 days before the Event, the attendee shall be entitled to a refund of fees paid less a 10% administration fee.
– 31-60 days before the Event, the attendee shall be entitled to a refund of fees paid less a 40% administration fee
– 16-30 days before the Event, the attendee shall be entitled to a refund of fees paid less a 65% administration fee
– 0-15 days before the Event, no refunds of fees paid will be made for cancellations or for non-attendance.
We reserve the right at any time and without prior warning to change the venue of the Event and/or Coaches from those described in the programme. We also reserve the right in our absolute discretion, to cancel your booking where we need to do so due to circumstances outside of our control (including, but not limited to, situations where sufficient numbers have not booked for the Event or the coaches are unavailable or if it may prejudice our reputation). We shall have no liability for losses or costs which you may incur due to such cancellation but we shall refund your Event booking payment (in full as soon as possible) or offer you an alternative Event if one is available. You have the choice of accepting the refund, a credit note or attending the alternative Event.
We will usually refund any money received from you using the same method originally used by you to pay for your purchase but reserve the right to refund using an alternative method.
9. RIGHTS IN MATERIALS
All copyright and other rights (including all intellectual property rights) in materials provided to you during or for the purposes of any of our Events (including, without limitation, course notes) are the property of PML or of our coaches. You are entitled to use such materials only for your own personal use. You are not entitled to copy such materials (except as permitted by law) nor are you entitled to use or authorise others to use such materials for any commercial purposes.
We often take photographs at events for marketing purposes. By attending an event, you are giving us permission to use images in which you may be present. In addition, these images may be shared and stored on third-party platforms. Should you not wish to appear in any images, please notify one a representative of PML at the start of the event.
11. OUR LIABILITY
Event attendees shall be required to keep their personal belongings with them at all times and we accept no liability for damage to, or loss of, personal belongings. We do not accept any responsibility for any loss (including, without limitation, theft) of any property occasioned on our premises or at external venues save for any damage caused by our negligence in which circumstances our liability shall be limited to the amount of our insurance for such losses.
We will not be responsible to you or any third party for any business loss (including loss of revenue, profits, contracts, anticipated savings, wasted expenditure, data or goodwill) or any other loss or damage which does not result directly from our actions.
Nothing in these online event booking terms and conditions excludes our liability to you for personal injury or death caused by our negligence.
12. EVENTS OUTSIDE OUR CONTROL
Profit Masters Ltd t/a Badminton Coach shall not be liable for the delay or cancellation of an event, if the delay or cancellation is caused by circumstances or events outside our reasonable control. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (without limitation) the following:
Strikes, or industrial action;
Riot, terrorist attack or threat of terrorist attack, war;
Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
Impossibility of the use of public or private telecommunications networks; and
The acts, legislation, regulations or restrictions of any government;
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
13. WRITTEN COMMUNICATIONS
We will contact you by e-mail or provide you with information by posting notices on our Website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
We may use photographs taken at Events in publicity and marketing materials, including use on our Website. Your attendance at an Event may mean that you are featured in such photographs and you are deemed not to object to the taking of such photographs as detailed above. If you do not wish to be included in any photograph, please notify one a representative of PML at the relevant Event prior to the start of the event.
16. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions from time to time to reflect changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.